Last Updated: 17/07/2025
At CINELUX, we aim to provide reliable and efficient shipping. Please review our shipping details, estimated delivery times, and restrictions below.
1. Where We Ship
We offer shipping to the following regions:
• United Kingdom & Europe
Including Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden
• United States & Canada
• Australia & United Arab Emirates (UAE)
If your country is excluded from shipping, you will be notified at checkout. If you’re unsure, please contact us at info@cinelux.co.uk before placing an order.
2. Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on destination, package size, and weight.
Estimated delivery times:
• UK & Europe: 1-3 business days
• USA & Canada: 2-5 business days
• Australia & UAE: 3-6 business days
• Rest of World: 4-8 business days
These are estimates and are subject to customs clearance.
3. Order Processing Times
Orders are processed and dispatched within 1-3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
4. Customs, Duties & Import Taxes
International shipments may be subject to customs fees, import duties, and local taxes. These charges are the responsibility of the customer.
CINELUX is not liable for delays caused by customs processing.
5. Tracking & Delivery Issues
A tracking number will be provided once your order is dispatched.
If your order is delayed beyond the estimated timeframe, please allow additional time for customs clearance and local courier processing.
CINELUX is not responsible for lost or stolen packages once marked as “Delivered” by the courier. Please ensure your shipping address is accurate before placing an order.
CINELUX is also not responsible for missed deliveries. It is the recipients responsibility to be available for a signature confirmation on delivery.
6. Returns Due to Delivery Issues
If a package is returned due to an incorrect address, failure to collect, or refusal of customs fees, the customer may be required to pay additional shipping fees for re-delivery.
For any questions regarding shipping, please contact us at info@cinelux.co.uk.